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Electrical14 Jul 2026

EICR C2 observations in care homes: what they mean, how long you have to act, and what to do with the remediation certificate

A C2 observation on an Electrical Installation Condition Report (EICR) indicates a potentially dangerous condition that requires urgent attention. There is no defined statutory deadline for C2 remediation, but HSE guidance and industry practice treat C2 items as requiring action within 28 days.

Why this matters

Leaving C2 observations unremediated is not a technical failure it is a management failure. If an electrical incident occurs at premises with outstanding C2 items, the operator's liability position is very difficult to defend. Insurers may also treat outstanding C2 items as a policy breach.

What to do
  • 1Upon receipt of any EICR with C2 observations, commission remediation within 28 days do not wait until the next service visit.
  • 2Obtain a written completion certificate from the remediation contractor and retain it alongside the original EICR.
  • 3If remediation is delayed beyond 28 days for any reason, document the reason and interim risk mitigation measures in writing.
Primary source
IET Electrical Installation Condition Reports
View source
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